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Completely customizable easy to use Help Desk solutions
Standard Features
- Track all ticket details
- Track time opened and resolution time
- Track activity you have had with the contact(s)
- Set timers/reminders/follow ups
- Link directly to emails and websites
- Download information to Palm Pilot
- Download to Excel
- Several security options
- Multiple Reporting Options
Optional Features
- Web accessible Components
- Attach documents
- Auto Assign
- Auto Escalation
- Email Resolution Information
- Knowledge base of similar tickets so users or customers can get possible answers without having to submit a ticket.
